Sales Operations Specialist

Support the provider relationship from start to finish

• Collect and review marketing service providers’ qualifications and onboarding documents for compliance, authenticity, completeness and proper preparation. Follow internal approvals through to registration, data entry and filing.
• Prepare service-fee settlement documents and reconcile the data against contractual terms. Coordinate approvals and payment with finance and compliance, keep providers informed of progress and answer their questions.
• Check that evidence supporting scientific-promotion, channel-service and other provider work is complete and compliant. Obtain missing documents, coordinate corrections and maintain a traceable record of the work.
• Coordinate provider exits when agreements expire or cooperation ends. Check outstanding tasks, fees and issues, and work with internal and external contacts to complete termination, close out records and update the registers.

Resolve issues and follow through

• Respond promptly to problems in service-provider relationships and commercial-partner operations, including document-review exceptions, settlement delays, stalled approvals, provider inquiries and complaints, and other disruptions to the work.
• Bring together internal commercial-partner, compliance and finance teams with external providers to establish what is wrong, agree the required corrections and track resolution of business blockages and emerging risks.
• Maintain an issue log with communication records, corrective documents and outcomes. Review recurring problems and help improve processes to reduce repetition and support reliable commercial-partner operations.

Keep departmental work organized

You may also handle other commercial-partner operations support assigned by your manager.

• Arrange departmental meetings, including notices, participant coordination, venues or online meeting setup, and meeting materials.
• Record meetings, prepare minutes, identify action items and follow them through to completion.
• Update operating registers, compile data and reports, and maintain departmental files.

What you’ll bring

• A bachelor’s degree or above.
• One to three years in pharmaceutical commercial-partner development, business support or document review. Strong recent graduates may also be considered and trained for the role.
• Careful, thorough document-checking skills and attention to detail. The ability to coordinate internal and external contacts, handle complex and unexpected issues, and keep processes moving to completion.
• An understanding of basic pharmaceutical compliance requirements and proficiency in Office software, with the ability to prepare documents, maintain registers and files, and produce reports and meeting minutes independently.
• Responsibility, patience and the ability to work under pressure, with reliable execution, teamwork and the ability to manage several tasks at once.

Preferred background

• Study in marketing, finance and taxation, business administration, public administration or a related discipline.
• Familiarity with the basic processes for working with marketing service providers.